How we measure.

Definition

An interaction is a single inbound prompt that routes through any Bridge product and receives a routed response. Excludes failed requests, health checks, and synthetic load testing.

Measurement window

Trailing 30-day rolling average

Source

Aggregate telemetry across active production deployments, customer-reported via deployment dashboards

Last refresh

Q2 2026

Definition

A customer is a single legal entity with at least one active Bridge product deployment in production. Pilot deployments count if the pilot is paid and the contract is signed.

Measurement window

Snapshot as of last quarter close

Source

Customer relationship management system, deployment status reconciled monthly

Last refresh

Q2 2026

Definition

A country is included if at least one customer has a production deployment with end users in that country. Reseller-routed customers count if the end-user country is verifiable.

Measurement window

Snapshot as of last quarter close

Source

Deployment metadata and customer-confirmed end-user geography

Last refresh

Q2 2026

Definition

Deflection is the percentage of tier-1 inbound interactions completed without human escalation within the customer's defined escalation criteria. Median across all Bridge Workspace deployments active for 90+ days.

Measurement window

Trailing 90-day median per deployment, aggregated across customers

Source

Customer-reported via Bridge Workspace deployment dashboards

Last refresh

Q2 2026

Definition

Cumulative customer-reported operating savings since Q1 2022. Each customer self-reports savings using their own internal methodology (typically FTE redeployment, cycle-time reduction, or vendor consolidation). Brevor aggregates but does not normalize across customers.

Measurement window

Cumulative since Q1 2022

Source

Customer-reported via quarterly business reviews and deployment dashboards

Last refresh

Q2 2026